Política de reembolso

Refund Policy – BRUSA

Last updated: [date]

At BRUSA, we value our customers and strive to provide the best shopping experience. As we work with international suppliers, our refund process follows specific conditions.

1. Refund Eligibility

You can request a refund if:
✅ Your product arrives damaged or defective
✅ Your order has not arrived within the estimated delivery time
✅ You received an incorrect item

2. How to Request a Refund

To start a refund request:
1️⃣ Contact us at BRUSA.STORE@GMAIL.COM with:

• Order number
• Photos of the received product (if applicable)
  2️⃣ Our team will review your request within 48 hours.
  3️⃣ If approved, your refund will be processed within 5 to 10 business days to your original payment method.

3. Non-Refundable Situations

❌ Orders still within the estimated delivery timeframe
❌ Incorrect address provided by the customer
❌ Clearance or discounted items (unless defective)

📧 Need help? Contact us at BRUSA.STORE@GMAIL.COM.